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Why Can’t I See or Edit a Feature?

If another staff member can see or change something that you cannot, your account may have different access permissions.

Check your access

ChurchTrakr limits administrative features according to the access assigned to each user. This helps churches protect information and give staff members only the tools needed for their responsibilities.

What to do

  1. Confirm that you are signed in to the correct church and account.
  2. Ask a church administrator to review your access.
  3. Refresh the page or sign out and sign back in after access is changed.

If the church administrator confirms that your access is correct and the feature is still unavailable, contact ChurchTrakr support while signed in.